Your privacy matters to us. This page explains exactly what personal data 299bet collects, why we collect it, how we use it, and what rights you have over your own information. We keep things straightforward — no legal jargon that hides what we're actually doing.
A quick overview of the key privacy principles at 299bet. The full policy is below — please read it completely before using the platform.
299bet collects only the data needed to run your account, process payments, and verify your identity. We don't collect data we don't need.
All data transmitted to and from 299bet is encrypted using TLS. Account data is stored on secured servers with access controls and regular security audits.
299bet shares data only with payment processors (bKash, Nagad, Rocket) and identity verification services. We do not sell your data to advertisers or third parties.
You can request access to your data, ask for corrections, or request deletion of your 299bet account data at any time by contacting our support team.
299bet uses cookies to keep you logged in, remember your preferences, and understand how players use the platform. You can manage cookie settings in your browser.
299bet retains account data for as long as your account is active and for a period after closure as required by applicable regulations. You can request deletion at any time.
This Privacy Policy explains how 299bet collects, uses, stores, and protects the personal data of players who use the 299bet platform. It applies to all 299bet services including the website at 299bet.now, the mobile browser version, and the 299bet app.
At 299bet, we understand that privacy is important to our players in Bangladesh. When you register an account, make a deposit, or contact our support team, you share personal information with us. We take that responsibility seriously. This policy is written to be clear and direct — we want you to understand exactly what happens with your data, not just tick a box.
By registering at 299bet and using our platform, you confirm that you have read and understood this Privacy Policy and that you consent to the collection and use of your data as described here. If you do not agree, please do not use the 299bet platform.
This policy should be read alongside the Terms and Conditions. Together, these two documents govern your relationship with 299bet.
299bet collects personal data in several ways — directly from you when you register or contact us, automatically when you use the platform, and from third-party services such as payment processors. Here is a breakdown of what we collect:
| Data Type | Examples | How Collected |
|---|---|---|
| Identity Data | Full name, date of birth, national ID number | Registration form, KYC verification |
| Contact Data | Mobile number, email address | Registration form, account settings |
| Financial Data | bKash / Nagad / Rocket account number, transaction history | Deposit and withdrawal requests |
| Technical Data | IP address, device type, browser, operating system | Automatically on platform access |
| Usage Data | Games played, bets placed, session duration, login times | Automatically during platform use |
| Communications Data | Live chat transcripts, support emails | When you contact 299bet support |
We do not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, or health data unless specifically required for responsible gaming purposes and with your explicit consent.
299bet uses your personal data only for legitimate purposes directly related to operating the platform and serving you as a player. We do not use your data for purposes you would not reasonably expect.
If you have opted in to marketing communications, 299bet may also use your contact details to send you information about promotions, bonuses, and new games. You can opt out of marketing messages at any time by contacting support or updating your account preferences.
299bet processes your personal data on the following legal grounds:
299bet does not sell, rent, or trade your personal data to any third party. We share data only where it is necessary to operate the platform or comply with legal requirements.
All third parties who receive data from 299bet are required to handle it securely and use it only for the specific purpose for which it was shared. We do not permit third parties to use your data for their own marketing purposes.
299bet will never share your personal data with advertisers, data brokers, or any party for commercial purposes unrelated to operating your 299bet account.
When you make a deposit or request a withdrawal at 299bet, your mobile banking details are used solely to process that transaction. 299bet does not store your full bKash, Nagad, or Rocket PIN or password at any point.
Your registered mobile banking number is stored in your 299bet account profile and is used to verify that withdrawals are sent to the correct account. This number must match the account registered in your own name — third-party payment accounts are not permitted.
If you believe your payment details have been compromised, contact 299bet support immediately via live chat and change your mobile banking PIN through your banking app without delay.
299bet uses cookies and similar tracking technologies to make the platform work properly and to understand how players use it. A cookie is a small text file stored on your device when you visit the 299bet website.
You can manage or disable non-essential cookies through your browser settings. Note that disabling certain cookies may affect how the 299bet platform works. For most players, leaving cookie settings at their default is the best option.
299bet takes the security of your personal data seriously. We use a combination of technical and organisational measures to protect your data against unauthorised access, loss, or misuse.
While 299bet takes all reasonable steps to protect your data, no online platform can guarantee absolute security. You also play a role in keeping your account safe — use a strong, unique password for your 299bet account and never share your login details with anyone.
299bet retains your personal data for as long as your account is active and for a period after account closure as required by applicable regulations. The specific retention periods depend on the type of data:
After the applicable retention period, your data is securely deleted or anonymised. If you request deletion of your account before the end of a mandatory retention period, 299bet will restrict processing of your data to the minimum required for compliance purposes only.
As a 299bet player, you have the following rights in relation to your personal data. To exercise any of these rights, contact our support team via live chat or email.
Request a copy of the personal data 299bet holds about you.
Ask us to correct any inaccurate or incomplete data in your account.
Request deletion of your personal data, subject to legal retention requirements.
Ask 299bet to limit how your data is used in certain circumstances.
Receive your data in a structured, machine-readable format where applicable.
Object to processing based on legitimate interests, including direct marketing.
299bet will respond to all data rights requests within 30 days. In complex cases, we may extend this by a further 30 days and will notify you if this is necessary. We will not charge a fee for handling your request unless it is manifestly unfounded or excessive.
299bet is strictly an adult platform. We do not knowingly collect personal data from anyone under the age of 18. If you are under 18, you must not register at 299bet or attempt to use the platform.
If 299bet becomes aware that personal data has been collected from a person under 18, we will immediately close the account, delete the data, and return any deposited funds to the payment source. If you believe a minor has registered at 299bet, please contact our support team immediately.
Parents and guardians are encouraged to use parental control software to prevent minors from accessing online gaming platforms including 299bet.
299bet may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. When we make changes, the "Last updated" date at the top of this page will be revised.
For significant changes that affect how we use your data, 299bet will notify registered players via their registered contact details or via a notice on the platform before the changes take effect. Continued use of 299bet after the effective date of any update constitutes your acceptance of the revised policy.
If you have any questions about this Privacy Policy, want to exercise your data rights, or need to report a privacy concern, please contact the 299bet team. We aim to respond to all privacy-related enquiries within 72 hours.
For questions about responsible gaming, visit our Responsible Gaming page. For general platform questions, our FAQ page covers the most common topics.